Delivery and Returns
Last updated: 23 September 2026
Delivery
We offer free worldwide delivery.
Products are normally delivered within 4–10 working days. This is an estimate rather than a guaranteed delivery date.
Orders may be dispatched directly from our manufacturing or fulfilment partners in China and are normally delivered by DHL or another suitable courier.
Applicable import duties and taxes are included and paid as part of your order. You should not normally be required to pay additional import charges. If you unexpectedly receive a request for payment, contact sales@redara.co.uk before paying it.
You must provide a complete and accurate delivery address. We are not responsible for delays or additional costs caused by incorrect information provided by the customer.
For large commercial orders, you must tell us about access restrictions before delivery.
Delivery problems
Please inspect your order when it arrives.
Report visible damage, missing items or an incorrect product to sales@redara.co.uk as soon as possible, ideally within 48 hours. Include your order number and photographs where possible.
The 48-hour request helps us investigate the issue with the courier and does not affect your statutory rights.
Cancelling an order
UK consumers normally have 14 days after receiving an online order to tell us that they wish to cancel it without giving a reason.
After notifying us, you have a further 14 days to return the product.
To request a cancellation or return, email sales@redara.co.uk with:
Your name;
Order number;
Product being returned;
Reason for contacting us; and
Date the product was received.
You must contact us and receive return instructions before sending a product. Unauthorised returns may be delayed or sent to the wrong location.
Business customers do not have an automatic change-of-mind cancellation right unless agreed in writing.
Bespoke or personalised products cannot normally be cancelled once production has begun. Your rights remain unaffected if a bespoke product is faulty or not as described.
Returning an unwanted product
Approved returns should be sent to:
REDARA THERAPY LTD
57 Woodyard Avenue
Chesterfield
S41 7WB
Customers are responsible for the cost and safe transport of change-of-mind returns.
The product should be securely packaged and returned with all accessories, controls, cables and other included items.
You may inspect the product as you reasonably would in a shop. We may reduce the refund if handling beyond what is reasonably necessary has reduced its value.
For large products, contact us before arranging transport.
Refunds
For an eligible consumer cancellation, we will refund:
The product price; and
The cost of our standard delivery service, where a delivery charge was originally paid.
As our standard worldwide delivery is free, there will ordinarily be no separate delivery charge to refund.
Refunds will be issued within 14 days after we receive the returned product or satisfactory evidence that it has been sent back.
Refunds will normally be made through the original payment method.
Faulty or incorrect products
If a product is faulty, damaged on arrival or not as described, contact sales@redara.co.uk with your order number and photographs or video showing the issue.
We may ask you to carry out reasonable troubleshooting checks.
Depending on the circumstances and your legal rights, we will arrange an appropriate repair, replacement, price reduction or refund.
We will cover reasonable return or collection costs for a product confirmed as faulty, damaged on arrival or incorrectly supplied.
Nothing in this policy limits your statutory consumer rights.