Two-Year Product Warranty

Last updated: 23 September 2026

Redara Therapy products include a two-year warranty beginning on the original delivery date.

The warranty applies to the original purchaser and covers manufacturing defects affecting the product’s normal operation.

What is covered?

Where a valid warranty claim is accepted, we may:

• Repair the product;

• Replace a defective component;

• Supply an equivalent replacement product; or

• Provide another appropriate remedy.

Replacement products or components may be new or professionally refurbished to an equivalent standard.

What is not covered?

The warranty does not cover:

• Accidental or cosmetic damage;

• Normal wear and tear;

• Misuse or excessive use;

• Failure to follow the instructions;

• Incorrect installation;

• Unauthorised repair or modification;

• Damage from an unsuitable electrical supply;

• Use with incompatible accessories;

• Damage during relocation or storage;

• Exposure to water, excessive moisture or unsuitable conditions; or

• Damage caused by circumstances outside the product itself.

Making a warranty claim

Email sales@redara.co.uk with:

• Your name;

• Order number;

• Product and serial number;

• Description of the problem; and

• Photographs or video showing the issue.

We may ask you to perform reasonable diagnostic checks before arranging a repair or return.

Do not open, repair or modify the product unless we have expressly instructed you to do so.

This warranty is additional to your statutory rights and does not replace or restrict them.