Privacy and Cookie Policy

Last updated: 23 September 2026

This policy explains how Redara Therapy collects, uses and protects your personal information.

The data controller is:

REDARA THERAPY LTD
Company number: 17132107
57 Woodyard Avenue
Chesterfield
S41 7WB

Email: sales@redara.co.uk

Information we collect

We may collect:

  • Your name and contact details;

  • Billing and delivery addresses;

  • Order and payment information;

  • Messages submitted through our website;

  • Returns, warranty and complaint information;

  • Technical information required to operate and secure the website; and

  • Any marketing preferences you provide in the future.

Payment information is processed by Squarespace, Stripe or PayPal. We do not ordinarily receive or store your complete payment-card details.

How we use your information

We use personal information to:

  • Process and deliver orders;

  • Take payment and prevent fraud;

  • Provide customer service;

  • Manage returns, warranties and complaints;

  • Respond to enquiries;

  • Operate and secure our website;

  • Meet legal, tax and accounting obligations; and

  • Send marketing where you have consented or where otherwise permitted by law.

Our lawful grounds

Depending on the circumstances, we process information because:

  • It is necessary to fulfil a contract with you;

  • We must comply with a legal obligation;

  • It is necessary for our legitimate business interests; or

  • You have given your consent.

Sharing information

We may share relevant information with trusted providers, including:

  • Squarespace;

  • Stripe;

  • PayPal;

  • DHL and other delivery providers;

  • Manufacturing and fulfilment partners;

  • Commercial installers;

  • IT providers; and

  • Accountants, professional advisers or authorities where legally required.

Information required to fulfil an order may be shared with manufacturing or fulfilment partners in China. We will only share information reasonably required to prepare and deliver the order and will use appropriate safeguards where required.

We do not sell your personal information.

International processing

Some service providers may process information outside the United Kingdom.

Where required, we use recognised safeguards designed to protect personal information transferred internationally.

Retention

We retain information only for as long as reasonably necessary to fulfil the purpose for which it was collected and to meet our legal, tax, accounting and warranty obligations.

Your rights

Depending on the circumstances, you may have the right to:

  • Access your information;

  • Correct inaccurate information;

  • Request deletion;

  • Restrict or object to processing;

  • Receive a portable copy of certain information; and

  • Withdraw your consent.

To exercise your rights, email sales@redara.co.uk.

You may also complain to the Information Commissioner’s Office at www.ico.org.uk.

Marketing

We may introduce an email newsletter in the future.

We will only send marketing where you have consented or where otherwise permitted by law. Marketing emails will include an unsubscribe option.

Cookies

Our website uses essential cookies required to operate features such as the shopping basket, checkout, security and payment processing.

We do not currently use Google Analytics, Meta Pixel or other advertising-tracking technology.

If we introduce optional analytics or advertising cookies in the future, we will update this policy and request consent where legally required.

You can also control cookies through your browser settings. Blocking essential cookies may prevent the website from functioning correctly.

Changes to this policy

We may update this policy when our website, service providers or legal obligations change. The latest version will always be displayed on this page.